Where can I receive my order?
We ship to most physical addresses in AU. You have the flexibility to receive your order at your home or business address.
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Do you ship outside of Australia?
At this time, our shipping services are limited to addresses within Australia and we do not offer an international shipping service. For our Kiwi buddies, if you wish to have your order shipped to an address in New Zealand, you will need to make your
Can I add delivery instructions to my order?
We exclusively provide an "Authority to Leave" delivery service and do not offer a "Signature on Delivery" option.
My address is not recognised, how can I place an order?
While there are some rural areas our couriers aren’t able to ship to, we are able to arrange delivery to the closest town where you can collect. However, let’s first make sure your address is reachable by following these steps:. If none of these work
How much do I pay for delivery?
Our delivery fees are determined by the specific product you've chosen and your intended delivery destination. You can request a quote during the checkout process. Simply add all the items to your shopping cart and enter your full delivery address an
When will my order be shipped?
We process and dispatch orders Monday through Friday, aiming to ship them within 3 business days of receiving them. Occasional delays may occur due to factors such as extreme weather conditions or high volumes of orders during holiday and peak period
How long will my order take to arrive?
Keep in mind these are estimated shipping times from when your order leaves our warehouse.
Can I schedule a delivery date and time?
Delivery is dependent on the courier schedule.
I'm not ready to accept delivery yet, can you hold the order?
We understand timing can be a challenge and sometimes life is unpredictable. Unfortunately, we cannot hold orders in our warehouse to dispatch later. If you will be away on holiday or in the process of moving house, etc. we'd advise to use an alterna
Do you have a showroom or store where I can view products?
We will work on this for you in the future, but for now we are online only. Our friendly Customer Service team are here to answer any questions you may have about our products. Reach out to us for more information via phone, chat or email.
Can I collect my order from your warehouse?
Dispatch can happen pretty fast and at the moment due the nature of our warehouse we’re not able to offer a click n collect service. We hope you understand that this is a safety precaution so that we can keep everyone safe from any operating machiner