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Can I add delivery instructions to my order?Updated 4 months ago

We exclusively provide an "Authority to Leave" delivery service and do not offer a "Signature on Delivery" option. 

With this approach, no signature is required upon delivery. If you happen to be unavailable at the time of delivery, rest assured that our couriers will take all necessary precautions. They will either secure the goods in a safe location, transport them to the nearest depot for your collection, or leave an "Attempted Delivery" card for your reference.

We do need to let you know that if your goods are being delivered to an apartment complex, they can only be delivered to the ground floor. Due to Health and Safety reasons, couriers cannot deliver goods up lifts or stairs.

Unfortunately, we cannot accept any responsibility for packages that are removed/lost/stolen/damaged that were left at an address.

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