Mocka AU logo
Mocka AU logo

All articles

Where can I receive my order?Updated 6 months ago

We ship to most physical addresses in AU. You have the flexibility to receive your order at your home or business address, for your convenience. 

It's important to note that we offer a standard delivery service, if your delivery is destined for an apartment complex, be aware that our couriers can only deliver items to the ground floor. This policy is in place for Health and Safety compliance, as deliveries involving lifts or stairs are not feasible.

In certain instances, there are remote rural areas that our courier partners may not be able to access. In such cases, your goods will be directed to the nearest town where you can arrange for their collection. We are unable to facilitate deliveries to Post Office Boxes, Parcel Lockers, Parcel Collect locations, or Private Mail Bags.



Was this article helpful?
Yes
No