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I've placed an order - what next?

Your order is in good hands. Questions? Contact us!

How can I be certain I've made my purchase correctly?

You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s

I can't find my order confirmation

You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s

How long until my order is dispatched?

We process and dispatch orders Monday through Friday, aiming to ship them within 3-5 business days of receiving them. Occasional delays may occur due to factors such as extreme weather conditions or high volumes of orders during holiday and peak peri

How long will it take for my pre order to arrive?

If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive. We aim to dispatch it to within 3 business days of arrival. While we put estimated delivery dates for arrival of pre-

Can I track my order?

Absolutely, we will always email you a tracking link once your order is dispatched from our warehouse. If you don’t see this email in your inbox, please check your Spam or Promotions folders.  Tracking: Your tracking link will contain an ETA (Estimat

My address is incorrect!

Unfortunately, we cannot make changes to the delivery address after the order is dispatched from our warehouse. What we can do is provide the contact details of your courier so that you can communicate directly with them. Please note that some courie

I need to cancel my order!

Typically, once an order has been placed, we're unable to make any changes or amendments to it. You can reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form. Bear mind, if you need additional items, a s

I've entered the wrong email address for my order!

We are unable to amend the email address for the order once it has been placed, please contact us at [email protected] and we can provide your tracking details for you.

I forgot to add my discount code!

We hope you understand we're unable to retrospectively apply a discount or make changes to an order once made.