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Mocka AU

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We hope you understand we're unable to retrospectively apply a discount or make changes to an order once made.

I forgot to add my discount code!

Order Info

I've placed an order - what next?

Where can I receive my order?

Do you ship outside of Australia?

Can I add delivery instructions to my order?

My address is not recognised, how can I place an order?

How much do I pay for delivery?

When will my order be shipped?

How long will my order take to arrive?

Can I schedule a delivery date and time?

I'm not ready to accept delivery yet, can you hold the order?

Do you have a showroom or store where I can view products?

Can I collect my order from your warehouse?

The item I want is on pre order - what does that mean?

Ready to make a purchase?

Can I track my order?

I can't find my order confirmation

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The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

My tracking link has an error

Contacting Mocka

I've placed my order - what next?

Shipping & Delivery

How do I enter my discount code?

Help! I can't checkout

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What are pre order products?

Can I swap items in a Furniture Set?

Can I use multiple payment methods for one order?

Checkout & Cart

How can I be certain I've made my purchase correctly?

How long until my order is dispatched?

How long will it take for my pre order to arrive?

My address is incorrect!

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Account Information

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Privacy & Security

Can I exchange or return my product for change of mind?

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Returns & Exchanges

My product has arrived faulty / damaged

Help! I've received the wrong product

Mocka Warranty

Your Consumer guarantee rights

Warranty

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What payment methods are accepted by Mocka?

How can I use a discount code with my order?

Payment Methods

Can I purchase a gift voucher?

Can I add a message to the Gift voucher?

How do I redeem a gift voucher?

How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift card?

Where can I use my Mocka gift voucher?

When will I receive my gift voucher?

What if I forget to apply my gift voucher?

What are the restrictions on the gift cards?

What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

Gift Cards

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I forgot to add my discount code!Updated 10 months ago