Mocka AU logo
Mocka AU logo

All articles

Privacy & Security

Your personal information and how we use it

Privacy Act

We actively seek to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.

What we collect

We may collect the following information:

How we collect your personal information.

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal informati

Why we collect your personal Information

We may collect your personal information when required by law, but generally we collect your personal information so that we can carry out the following actions:. We may disclose additional purposes for collection of your personal information in coll

How we use your personal information

Your personal information will only be used for the purpose for which it was provided (unless you have consented to the information being used for a secondary purpose) or as part of our normal operations including product supply/delivery, billing/adm

How we disclose your personal information

The information you provide may be disclosed within Mocka and to persons who have a contractual arrangement with Mocka, including employees, agents, suppliers, contractors, lenders, solicitors, accountants, insurers, warranty providers, credit provid

Third party disclosure of your information

Mocka will share your Information between themselves and with other third parties for the purpose for which the Information was collected or for a related secondary purpose, including:.

Controlling and accessing your personal information.

You may choose to restrict the collection or use of your personal information. You may do this by simply not using our website, or if you have previously agreed to us using your personal information for direct marketing purposes, you may change your

General Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect onlin

Credit Card Security

We accept Visa and Mastercard payments through our website. All payments via our website are processed through a secure payment service provider (eWay). Your credit card details are not held by Mocka and cannot be accessed by Mocka. eWAY is tier-one

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection an

If you have any questions or complaints

If you have any questions or complaints about this privacy policy or our use of your personal information, please contact us in writing using the details below:. Contact: Privacy Officer. Email: [email protected]. If we have a dispute regar

Can I cancel my Mock email newsletter subscription?

Of course, you can cancel your subscription anytime. There’s an option at the bottom of each newsletter or email to unsubscribe from our mailing list. If you have any concerns just reach out to our team for assistance.