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Mocka AU

<span id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We accept Visa and Mastercard payments through our website. All payments via our website are processed through a secure payment service provider (<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-repeat: repeat-x; background-position: left bottom; background-image: url(&quot;data:image/gif;base64,R0lGODlhBQAEAJECAP////8AAAAAAAAAACH5BAEAAAIALAAAAAAFAAQAAAIIlGAXCCHrTCgAOw==&quot;); border-bottom: 1px solid transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">eWay<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">). Your credit card details are not held by&#xA0;<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-repeat: repeat-x; background-position: left bottom; background-image: url(&quot;data:image/gif;base64,R0lGODlhBQAEAJECAP////8AAAAAAAAAACH5BAEAAAIALAAAAAAFAAQAAAIIlGAXCCHrTCgAOw==&quot;); border-bottom: 1px solid transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Mocka<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;and cannot be accessed by&#xA0;<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-repeat: repeat-x; background-position: left bottom; background-image: url(&quot;data:image/gif;base64,R0lGODlhBQAEAJECAP////8AAAAAAAAAACH5BAEAAAIALAAAAAAFAAQAAAIIlGAXCCHrTCgAOw==&quot;); border-bottom: 1px solid transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Mocka<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">.&#xA0;<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-repeat: repeat-x; background-position: left bottom; background-image: url(&quot;data:image/gif;base64,R0lGODlhBQAEAJECAP////8AAAAAAAAAACH5BAEAAAIALAAAAAAFAAQAAAIIlGAXCCHrTCgAOw==&quot;); border-bottom: 1px solid transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">eWAY<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: inherit; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;is tier-one PCI DSS compliant, ensuring the highest security standards set by Visa and MasterCard.&#xA0;

We accept Visa and Mastercard payments through our website. All payments via our website are processed through a secure payment service provider (eWay). Your credit card details are not held by Mocka and cannot be accessed by Mocka. eWAY is tier-one

Credit Card Security

Order Info

Privacy & Security

Where can I receive my order?

Do you ship outside of Australia?

Can I add delivery instructions to my order?

My address is not recognised, how can I place an order?

How much do I pay for delivery?

When will my order be shipped?

How long will my order take to arrive?

Can I schedule a delivery date and time?

I'm not ready to accept delivery yet, can you hold the order?

Do you have a showroom or store where I can view products?

Can I collect my order from your warehouse?

The item I want is on pre order - what does that mean?

Ready to make a purchase?

Can I track my order?

I can't find my order confirmation

I need to change my delivery address!

I've received part of my delivery?

The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

My tracking link has an error

Contacting Mocka

I've placed my order - what next?

Shipping & Delivery

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Help! I can't checkout

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What are pre order products?

Can I swap items in a Furniture Set?

Can I use multiple payment methods for one order?

Checkout & Cart

How can I be certain I've made my purchase correctly?

How long until my order is dispatched?

How long will it take for my pre order to arrive?

My address is incorrect!

I need to cancel my order!

I've entered the wrong email address for my order!

I forgot to add my discount code!

I've placed an order - what next?

Why create an account with us?

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Can I update my personal information?

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Can I cancel my Mocka email newsletter subscription?

Account Information

Privacy Act

What we collect

How we collect your personal information.

Why we collect your personal Information

How we use your personal information

How we disclose your personal information

Third party disclosure of your information

Controlling and accessing your personal information.

General Security

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Links to other websites

If you have any questions or complaints

Can I cancel my Mock email newsletter subscription?

Can I exchange or return my product for change of mind?

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Returns & Exchanges

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Mocka Warranty

Your Consumer guarantee rights

Warranty

Returns & Warranty

What payment methods are accepted by Mocka?

How can I use a discount code with my order?

Payment Methods

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Can I add a message to the Gift voucher?

How do I redeem a gift voucher?

How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift card?

Where can I use my Mocka gift voucher?

When will I receive my gift voucher?

What if I forget to apply my gift voucher?

What are the restrictions on the gift cards?

What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

Gift Cards

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Credit Card SecurityUpdated 2 years ago