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I've placed my order - what next?

Stay updated with order tracking

When will my order be shipped?

We process and dispatch orders Monday through Friday, aiming to ship them within 3-5 business days of receiving them. Occasional delays may occur due to factors such as extreme weather conditions or high volumes of orders during holiday and peak peri

How long will my order take to arrive?

Please note, as a result of overwhelming demand to our end of financial year promotion, our warehouse has a high volume on hand. We appreciate your patience whilst we work as quickly as possible to ensure your order is dispatched. Keep in mind these

Can I track my order?

Absolutely, we will always email you a tracking link once your order is dispatched from our warehouse. If you don’t see this email in your inbox, please check your Spam or Promotions folders.  Tracking: Your tracking link will contain an ETA (Estimat

Can I schedule a delivery date and time?

Delivery is dependent on the courier schedule.

I can't find my order confirmation

You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s

I need to change my delivery address!

Unfortunately, we cannot make changes to the delivery address after the order is dispatched from our warehouse. What we can do is provide the contact details of your courier so that you can communicate directly with them. Please note that some courie

I've received part of my delivery?

We always attempt to deliver cartons as one delivery for you, sometimes individual cartons get separated in transit, which could be related to the size and dimensions of your order. Your tracking link will remain active until you receive your complet

The tracking says its delivered but I can't find it!

It's time to our detective hats on! Lets double check the following:. It's important to note that we cannot assume responsibility for packages that have been removed, lost, stolen, or damaged when specific instructions were provided to leave them at

I've purchased a pre order - what happens now?

If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive. We always aim to dispatch it to you on the same day the pre orders arrive. While we put estimated delivery dates for

My tracking link has an error

We've recently upgraded our website, and this caused an unexpected technical issue with tracking emails.If you think you have received incorrect tracking reach out to our team via live chat, email or phone and we'd be happy to assist.

Contacting Mocka

Our team can be reached Monday to Friday via email, live chat or phone 07 3184 8466 8 am - 5 pm (AEST)