Stay updated with order tracking
We process and dispatch orders Monday through Friday, aiming to ship them within 3 business days of receiving them. Occasional delays may occur due to factors such as extreme weather conditions or high volumes of orders during holiday and peak period
Keep in mind these are estimated shipping times from when your order leaves our warehouse and shipping times may vary. We dispatch all orders from our Brisbane Warehouse on standard weekdays within 3 business days. If you do have multiple items in yo
Absolutely, we will always email you a tracking link once your order is dispatched from our warehouse. If you don’t see this email in your inbox, please check your Spam or Promotions folders. Tracking: Your tracking link will contain an ETA (Estimat
Delivery is dependent on the courier schedule.
You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s
Unfortunately, we cannot make changes to the delivery address after the order is dispatched from our warehouse. What we can do is provide the contact details of your courier so that you can communicate directly with them. Please note that some courie
We always attempt to deliver cartons as one delivery for you, sometimes individual cartons get separated in transit, which could be related to the size and dimensions of your order. Your tracking link will remain active until you receive your complet
It's time to our detective hats on! Lets double check the following:. It's important to note that we cannot assume responsibility for packages that have been removed, lost, stolen, or damaged when specific instructions were provided to leave them at
If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive. We always aim to dispatch it to you on the same day the pre orders arrive. While we put estimated delivery dates for
Our team can be reached Monday to Friday via email, live chat or phone 07 3184 8466 8 am - 5 pm (AEST)