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Your Consumer guarantee rightsUpdated 9 months ago

In the case of faulty items purchased from Mocka, any related return and refund rights we offer you will apply in addition to, and do not limit, other rights and remedies you may have under law, including the Australian Consumer Law. 

Here’s what to do if you identify a faulty item: 

  • within warranty for that item, you can contact us for return information.
  • outside the return window for that item please contact us here as you may still be entitled to store credit, replacement (where available), or refund.

When possible, please notify us of faulty items within 30 days from receipt of delivery. 

Don’t worry, faulty items do not have to be returned in their original packaging, but they must be packaged appropriately to avoid damage during the return shipping process.  

Additional factors such as age, price, the item's condition, and the disclosures made about the item may be relevant to your return and refund rights under the Australian Consumer Law. 

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