Returns & Exchanges

Warranty

Reach out to us here and we'll get back to you as soon as we can!

Our phone lines are available weekdays 9am to 5pm AEST

Mocka AU

Returns & Warranty

Where can I receive my order?

Do you ship outside of Australia?

Can I add delivery instructions to my order?

My address is not recognised, how can I place an order?

How much do I pay for delivery?

When will my order be shipped?

How long will my order take to arrive?

Can I schedule a delivery date and time?

I'm not ready to accept delivery yet, can you hold the order?

Do you have a showroom or store where I can view products?

Can I collect my order from your warehouse?

Ready to make a purchase?

Can I track my order?

I can't find my order confirmation

I need to change my delivery address!

I've received part of my delivery?

The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

My tracking link has an error

Contacting Mocka

I've placed my order - what next?

Shipping & Delivery

How do I enter my discount code?

Help! I can't checkout

I can't enter my delivery address?

What are pre order products?

Can I swap items in a Furniture Set?

Can I use multiple payment methods for one order?

Checkout & Cart

How can I be certain I've made my purchase correctly?

How long until my order is dispatched?

How long will it take for my pre order to arrive?

My address is incorrect!

I need to cancel my order!

I've entered the wrong email address for my order!

I forgot to add my discount code!

I've placed an order - what next?

Why create an account with us?

How can I check if I have an account?

Can I update my personal information?

How can I stay up to date with the latest offers and new releases?

Can I cancel my Mocka email newsletter subscription?

Account Information

Privacy Act

What we collect

How we collect your personal information.

Why we collect your personal Information

How we use your personal information

How we disclose your personal information

Third party disclosure of your information

Controlling and accessing your personal information.

General Security

Credit Card Security

How we use cookies

Links to other websites

If you have any questions or complaints

Can I cancel my Mock email newsletter subscription?

Privacy & Security

Order Info

Can I exchange or return my product for change of mind?

Can I return seconds or clearance products?

I purchased a package, can I return part or all of it?

How long do I have to return a product?

How can I return my change of mind product?

My product has arrived faulty / damaged

Help! I've received the wrong product

Mocka Warranty

Your Consumer guarantee rights

What payment methods are accepted by Mocka?

How can I use a discount code with my order?

Payment Methods

Can I purchase a gift voucher?

Can I add a message to the Gift voucher?

How do I redeem a gift voucher?

How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift card?

Where can I use my Mocka gift voucher?

When will I receive my gift voucher?

What if I forget to apply my gift voucher?

What are the restrictions on the gift cards?

What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

Gift Cards

Payments & Gift Cards

Promotions & Specials

Purchasing from Mocka

Gift Vouchers

Pricing and product availability

Replica products

Reviews

Social Media Image Submissions

Aus Statutory Compliance

Website browsers

Copyright

Intellectual property

Privacy and security online

Disclaimer

Third party websites

Changes

Government Law

Terms