Mocka AU logo
Mocka AU logo

All articles

Gift Cards

Surprising that special someone ⭐

Can I purchase a gift voucher?

Not sure what to buy? Birthday gift? Baby shower gift? Not sure if it's a boy or girl? Mocka e-gift cards are the perfect solution!

Can I add a message to the Gift voucher ?

Not at this stage. The voucher is sent electronically to the email address supplied. This will provide you with the flexibility to tailor your message direct to the giftee and deliver the gift at a time that is suitable to you.

How do I redeem a gift voucher?

Your gift card can be used online at Mocka Australia only and cannot be redeemed for cash. Add your preferred items to your shopping cart, proceed to checkout and enter the gift card code in the box labelled 'Enter Promo Code or Gift card' and click

How can I check my gift voucher balance?

Reach out to our team via live chat or our contact us form and we can advise the current balance and expiry date.

How long is the gift voucher valid for?

e-Gift cards are valid for use 3 years from the date of purchase. To check when your gift card was issued, you can reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form.

How can I report a lost or stolen gift card?

Gift Vouchers and e-Gift cards must be treated like cash and cannot be replaced or refunded.

Where can I use my Mocka gift voucher?

Your gift card can be used online at Mocka Australia only - www.mocka.com.au.

When will I receive my gift voucher ?

The voucher will be sent as an e-Gift Card and will be emailed once your order has been placed. They will be sent almost instantly so remember to check your email spam or junk folders!

What if I forget to apply my gift voucher?

Typically, we're not able to amend an order once this is placed. We'll need to check the status of the order in our warehouse, if this has already been packaged, we'll be unable to cancel the order or retrospectively apply the voucher. You can reach

What are the restrictions on the gift cards?

Your gift card can be used at Mocka Australia only. Gift cards cannot be used to purchase more gift cards and please note you will not be able to use Buy Now Pay Later (BNPL) to purchase gift cards.

What is the return policy for the gift cards?

Once the gift card order is placed, it cannot be cancelled or refunded. This is not intended to override or limit your statutory rights in any way. Mocka Gift Vouchers cannot be redeemed for cash or returned for a refund. Unused balances are not refu

Do I have to use my gift voucher all at once?

Any available balance on the gift card will be applied to the order. If your purchase is less than the amount of the gift card, the remaining balance will be valid until the expiration date. If your order is for more than the amount of the gift vouch