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Checkout & Cart

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How do I enter my discount code?

Enter the discount code in the box labelled 'Enter Promo Code or Gift card' and click apply!. If you are experiencing any issues, you can reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form. It's super

Help! I can't checkout

Following the below steps may help to troubleshoot the issue. If you are still experiencing issues after trying this, please reach out to our Customer Service team.

I can't enter my delivery address?

We recommend turning off any auto fill or autocomplete settings in your browser and slowly typing until the drop down box starts to populate the correct address. If your address is not being recognised, please try to just type in the suburb then sele

What are pre order products?

Due to popularity of our products, we will sometimes make certain products available for Pre-order. When this happens, the product will be marked as a 'Pre-order' item on the website. If you order a Pre-order product that is part of a Package, or pla

Can I swap items in a package?

It's not possible for products to be swapped or replaced to make up a Package. We may have options within certain packages (i.e., choosing a colour from a selection) but this will be clearly communicated on the Package page.

Can I use multiple payment methods for one order?

It’s not possible to split the payment across multiple payment methods. Except when using a Gift Voucher, then you can add one other payment method in addition to the Gift Voucher.