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Mocka AU

<span data-contrast="none" id="isPasted" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">Due to popularity of our products, we will sometimes make certain products available for Pre-order. When this happens, the product will be marked as a &apos;Pre-order&apos; item on the website.&#xA0;<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">If you have signed up for the waiting list on the product page, then you&#x2019;ll get an email from us once your product becomes available for Pre-order.&#xA0;<span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">If you order a Pre-order product that is part of a Furniture Set, or&#xA0;place an order for multiple items that include a pre-ordered product we will send you the in-stock items straight away, and then send your pre-ordered product when it arrives.<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; line-height: 17px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);">&#xA0;&#xA0;

Due to popularity of our products, we will sometimes make certain products available for Pre-order. When this happens, the product will be marked as a 'Pre-order' item on the website. If you have signed up for the waiting list on the product page, th

What are pre order products?

Order Info

Checkout & Cart

Christmas Delivery

Where can I receive my order?

Do you ship outside of Australia?

Can I add delivery instructions to my order?

My address is not recognised, how can I place an order?

How much do I pay for delivery?

When will my order be shipped?

How long will my order take to arrive?

Can I schedule a delivery date and time?

I'm not ready to accept delivery yet, can you hold the order?

Do you have a showroom or store where I can view products?

Can I collect my order from your warehouse?

Ready to make a purchase?

Can I track my order?

I can't find my order confirmation

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I've received part of my delivery?

The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

My tracking link has an error

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Shipping & Delivery

How do I enter my discount code?

Help! I can't checkout

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Can I swap items in a Furniture Set?

Can I use multiple payment methods for one order?

How can I be certain I've made my purchase correctly?

How long until my order is dispatched?

How long will it take for my pre order to arrive?

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Can I exchange or return my product for change of mind?

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What payment methods are accepted by Mocka?

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How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift card?

Where can I use my Mocka gift voucher?

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What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

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What are pre order products?Updated 3 months ago